Privacy Policy

Morris & Morris

PFP (NZ) LIMITED – GROUP PRIVACY POLICY

This Privacy Policy is the privacy policy for PFP (NZ) Limited (NZ Company Number 6201628) and each of its related companies, and / or subsidiaries (together referred to in this Privacy Policy as PFPNZ).

PFPNZ takes your privacy seriously, and PFPNZ (“we”, “us”, “our”, etc.) are committed to protecting your personal information. We recognise the importance of keeping your personal information confidential and secure.

This Privacy Policy describes how we collect and hold your personal information, how we deal with your personal information, who we disclose it to, and how you can access or correct the personal information we hold about you.

Personal information is information by which you may be identified directly, or which has the capacity to identify you.

We have adopted this Privacy Policy to ensure that we deal with your personal information in accordance with the Privacy Act 2020 (Act).

Introduction

PFPNZ is in the business of providing death care and pet loss related services (Services). We also work with other service providers so that we can provide the Services to you.

Personal Information We Collect and Hold

We collect, hold, use and disclose personal information about you in the course of carrying out our business, including providing the Services.

Depending on your interactions with us, the personal information that we may collect, and hold includes:

your name and date of birth;
your contact details, including address, email address and phone numbers;
payment information;
any additional information you provide, such as when you contact us;
a record of any queries you have made or communications you have with us, including telephone calls made to us or by us, and details of such recording (and use of) are explained below in the “Call Recording” section;
credit and repayment history information;
information in relation to a deceased and their death (which includes identification information such as name, age and gender, instructions for the Services, cause of death medical certificate, medical practitioner’s certificate for cremation, and any other information required for Births, Deaths and Marriages); and
any other information that you authorise us to collect.

Where you engage PFPNZ on someone else’s behalf, we will also collect information regarding your relationship to such person as well as your authority to act on their behalf. You are also deemed to have authority to provide the person’s personal information to us and to have confirmed we may deal with that person’s personal information in accordance with this Privacy Policy.

We may also collect other information which is not necessarily personal information, including your IP address, cookies, and information about your device, browser and operating system.

You can choose to withhold personal information, but this may restrict the range, and impact the quality of the Services we can provide.

Collection of Personal Information

We may collect information about you:

from you when you provide that personal information to us, through any registration, through any contact with us (e.g. telephone call or email or through our website or social media), or when you enquire about our services, or use our services; or
from publicly available information.

We may also collect personal information about you from third parties where you have authorised this, such as a person who has engaged PFPNZ on your behalf, or from other related entities and organisations which provide services to us, including credit reporting agencies, debt collection agencies, identification service providers, hospitals or hospice care, doctors or other healthcare providers, and any other third parties with your consent.

We may also collect person information about you from other members of the PFPNZ group.

When you provide us with your personal information, you are consenting to our use of such information in accordance with this Privacy Policy and our right to disclose it to third parties as described in this Privacy Policy and as required as part of providing the Services.

Storage of Personal Information

We will take reasonable steps to protect and keep secure the personal information we hold; however, we note that no method is completely secure.

PFPNZ holds personal information in various formats, including electronic and physical forms, on servers, cloud-based storage, databases, and filing systems.

We may hold your information indefinitely (unless requested otherwise) in order to provide details to members of family and to provide support to the next of kin at any future family funerals.

Overseas Storage of Personal Information

PFPNZ may need to provide personal information to a third party operating outside of New Zealand for the purposes of storage or processing of personal information (including for example through use of Microsoft Office 365 and / or Google products and services).

The countries where third parties may be located includes Australia, the United States of America, and any other country where PFPNZ engages third parties for these services.

Where PFPNZ provides personal information to these third parties for the purposes of storage or processing, they will be treated as an agent of PFPNZ in accordance with the Act and PFPNZ may be accountable for that agent’s compliance with the relevant provisions and/or key Privacy Principles of the Act in relation to that personal information.

Use of Personal Information

to process, assess, or acknowledge, any request for Services you have made with us;
to provide any Services and to communicate with you regarding such Services;
to assess your credit worthiness, collecting or recovering any payments or other amounts from you, monitoring your compliance, or to better service you;
to collect any outstanding debt from you in connection with the provision of the Services;
to market our products and services including future products and services which we believe may be of interest to you including by email, until you tell us not to as detailed below under “Marketing and Opting Out”;
to undertake market research related to our product and Services or future products and services for the benefit of our customers;
to train our staff, and to monitor and maintain our systems and networks;
for our internal and inter-group purposes such as risk management, billing and financial reporting;
to respond and follow up on any queries, complaints or requests you might have made;
to comply with our obligations under any laws in New Zealand, which includes tax and accounting records, information required by Births Deaths and Marriages (including cause of death), and information about the collection of ashes; and
any other purpose you have consented to, or have authorised.

Call Recording

quality assurance;
to have a record and report on the number and types of enquiries PFPNZ receives;
staff training so that we can consistently provide, and improve our service; and
to endeavour to ensure that we have an accurate record of your call.

We will store all such recordings securely.

Disclosure

Generally, we do not disclose personal information to third parties for them to use for their own purposes.

Privacy Concerns, Questions or Complaints

If you have any questions about this Privacy Policy and/or our handling of personal information or you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, please lodge a written complaint addressed to our Privacy Officer using the contact details below:

PFP (NZ) Limited
400 Dominion Road, Mount Eden,
Auckland, 1024, New Zealand
Attention: Privacy Officer
Email: [email protected]
Telephone: 09 4158720

This privacy policy was last modified on 7 July 2023.